Data deletion

You can remove a social connection or request deletion of your DROPT account. These are separate actions. For help, email hello@droptapp.com from the email address associated with your DROPT account. Do not send passwords, social access tokens or full bank details.

Disconnect TikTok or Instagram

1. Open the DROPT app and go to your Profile.
2. Find Social accounts and choose Disconnect for the relevant platform.
3. Confirm the action.

DROPT removes that connection and its stored access credentials. Future authorised API collection using that connection stops. This does not delete your TikTok or Instagram account, your original posts, your DROPT account, or previously recorded campaign metrics. Existing campaign and transaction records may remain for settlement, disputes and audit purposes.

You can also revoke DROPT's access in the social platform's app permissions. The location and wording vary by platform. Instagram may send us a deauthorisation callback; otherwise a revoked connection stops working when the platform rejects its credentials.

Delete your DROPT account

1. Open Profile → Settings in the DROPT app.
2. Select Delete account and confirm the deletion request.
3. You can cancel a pending request from Settings until deletion is actioned.

The service normally schedules account deletion after a 30-day waiting period. The team may action a request sooner. Outstanding earnings or an unfinished withdrawal must be resolved before the automated account deletion can complete; contact us for help settling the account or making a specific data-rights request.

If you cannot sign in, or use the brand console, email hello@droptapp.com with the subject DROPT data deletion and identify the account and the data you want removed. We may need to verify your identity before acting.

What is removed and what may remain

Account deletion removes sign-in access and personal profile information, social connections and tokens, stored delivery and payout details, notification tokens and other personal account records. Applications are anonymised and a minimal deleted-account record remains to keep linked records consistent.

Financial transactions, campaign submissions and metric history, agreement records and security or moderation audit records may be retained where needed for outstanding obligations, disputes, fraud prevention or legal requirements. Some retained submissions include public post links. Deletion is not a promise to erase every reference to past activity. Contact us about a particular record or retention period.

Deleting data in DROPT does not delete content held independently by TikTok, Meta, brands or payment providers. Their own policies and obligations apply.

Instagram deletion confirmation

If you request deletion through Instagram and Meta sends DROPT a valid deletion request, we remove the matching Instagram connection and issue a confirmation code. The checker below reports that connection-removal request only. It does not confirm deletion of your entire DROPT account or campaign history.